FAQ
Everything before you join.
Getting started, classes, booking, payments, community and studio policies — all in one place. Can't find it? Message us and we'll help.
What we cover
Browse by topic.
Here's everything the FAQ covers. Ask us about any of it.
Classes & programmes
Booking & attendance
Payments & promotions
Snow Community
Events & performances
Studio policies
Opportunities at Snow
FAQ
Quick answers.
Can beginners join?
Yes. Every Open Level programme welcomes complete beginners — start with a trial and we’ll point you to the right class.
Which class should I choose?
Message us with your goals and any experience and we’ll recommend one. Most people start with a trial, then settle into a weekly class or package.
Can I switch classes?
Once your monthly schedule is confirmed, dates and times can’t be changed.
How much are classes?
Your first group class is a $25 trial ($18 for university students). After it, 4 classes are $108, 12 classes are $288 and 18 classes are $378, which brings it down to $21/class.
Can I bring a friend?
Yes. Two of you on your first class pay $45 together, and the duo package is built for coming twice a week.
How do memberships work?
Membership is by invitation only, and it’s less about what you get than what you bring to the studio. See the Membership page.
What if I miss a class?
No-shows and missed classes count as used sessions. One cancellation a month is allowed with valid medical proof, submitted within a week.
Can I get a refund?
All payments, packages and event fees are strictly non-refundable and non-transferable, unless stated in writing by the studio.
How do I become an Ambassador?
By invitation or recommendation. Ambassadors get 50% off, VIP event invites and 10% commission on revenue they bring in. See the Membership page.
Is Life At Snow a recording studio?
No. You can record here, on your phone or with your own gear, but it’s a rehearsal room with a Yamaha grand piano, not a professional recording studio, so there’s no sound engineer or booth. Microphones and theatre sound are available as add-ons.
How do I join Snow Community?
Just message us — most community sessions are free and community-supported, and everyone is welcome. See the Community page.
📜 The fine print
General terms & studio policy.
By registering, making payment, booking a class, attending any activity, using our facilities, or participating in any programme organised by Waterfall Imports Pte Ltd (UEN 200815143E) or any of its brands and trade names, you acknowledge and agree to the following:
Acceptance of studio terms
Participation in any Life At Snow service, whether conducted at the studio, online, outdoors, or at external venues, requires acceptance of the latest Life At Snow Terms & Policies. These may be signed digitally or in printed form before participation.
Payments
All payments, registration fees, deposits, memberships, packages, event fees, and programme fees are strictly non-refundable and non-transferable, unless otherwise stated in writing by Life At Snow.
Policy updates
Life At Snow reserves the right to update, amend, add, or remove any terms, policies, programmes, pricing, schedules, benefits, promotions, or operating procedures at any time without prior notice. The latest published version on our official website or official communication channels shall apply.
Participation
The studio reserves the right to decline, suspend, or terminate participation in any class, programme, event, membership, or activity if a participant fails to comply with studio policies or behaves in a manner that affects the safety, wellbeing, or experience of others.
By continuing to use our services, you confirm that you have read, understood, and agreed to abide by the latest Life At Snow Terms & Policies.
Still have a question?
We're happy to help.
Message us and we'll get back to you. Allow up to 48 hours for a reply; our admin off-days are Monday and Thursday.
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